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We are Esteau Australia, an Australian registered business (ABN 885497074476). Our contact details are specified in the Contact Us sections on our website. Esteau Australia reserves the right to alter and change these terms and conditions without prior notice and it is your responsibility to return to this page to review these changes before using this website in the future. These changes will take effect from the time of posting on this website. The terms and conditions can be altered at any time.
By placing an order through Esteau Australia you accept all the risks associated with the product and agree that Esteau Australia or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product. It is the user’s responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients.
Use of this web site is not meant to serve as a substitute for professional medical advice: this web site is solely an online store for specialty beauty products. Esteau Australia is not the manufacturer of any of the products listed on this web site, only a reseller. Please consult with your own physician or healthcare practitioner regarding the use of any goods, products or information received from this web site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Esteau Australia does not give or intend to give any answers to medical related questions and this web site does not replace any medical professional or medical resource. Esteau Australia does not represent itself as a physician nor is this implied.
Esteau Australia cannot and does not guarantee the results of any products due to factors that are not directly linked to the product such as diet, other products being used on the skin, and amount of times used per day. If a product has not met up to your expectations, on our discretion we may post you a complimentary Esteau Unit. If you are in need of medical attention call 000 immediately.
All web site design, text, graphics, logos, videos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright © Esteau Australia, ALL RIGHTS RESERVED, or Copyright of the products manufacturer. Any use of the materials on this web site – including reproduction, modification, distribution, republishing, transmission, display or performance – without the prior written permission of Esteau Australia is strictly prohibited.
Esteau Australia attempts to be as accurate as possible in the descriptions of the products on this web site as well as Esteau Australia other web sites. However, Esteau Australia does not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Esteau Australia itself is not as described, you may return it in accordance with our Return Policy.
Esteau Australia has a 2 step process when posting orders to ensure the parcel has been sent. When a parcel is being prepared, the customer’s name will be written in a shipping log with any tracking numbers. Then once the parcel has been delivered to Australia Post for shipment.
If a parcel has not arrived within a reasonable time frame we will lodge a Lost Parcel Investigation through Australia Post which can take anywhere up to 10 business days for a response. Usually a package is waiting for collection at your local post office. For a quicker process it is advised you check with your local post office to see if they are holding it for you. When a package has been deemed lost by Australia Post, depending on the reasoning we may offer a replacement. No refunds will be given.
To speed up any process, it is recommended you also contact Australia Post on 13 13 18 or via AusPost.com.au to file a lost parcel investigation. Esteau Australia agrees to assist where possible and necessary after the claim is made.
If you use this site, it is your responsibility to maintain the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Esteau Australia does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may purchase Esteau Australia only with involvement of a parent or guardian. Esteau Australia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Esteau Australia will attempt to make available all products advertised on this website, however, availability cannot be guaranteed and Esteau Australia will not be liable for any products which are not available at the time of order. If the product is not available, the customer will be advised as soon as possible.
These prices are subject to change without notice. Esteau Australia reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect price has been displayed. The customer will be notified immediately if such a situation arises and any payments already received will be refunded.